Legal
Privacy Policy
Last updated October 22, 2026
This policy describes how Sublet (“Sublet,” “we,” “us”) handles personal information when you use the Sublet mobile app and subletmarketplace.com. It is product copy, not legal advice. Review it with counsel before launch.
Information we collect
- Account information such as your name, email address, phone number, city, profile photo, and bio.
- Listing and application information such as property details, lease dates, rent, deposit, messages, move-in plans, and household descriptions.
- Verification status from our identity partner. We do not receive or store your government ID images.
- Device tokens for notifications, limited usage analytics, and technical logs needed to operate and secure the service.
Identity verification
Identity verification is handled by Stripe Identity. Stripe processes your government ID and selfie under its own privacy terms. Sublet receives a verification status, such as verified, pending, or failed, and a session reference. We do not receive the underlying images.
How we use information
- To create and operate your account and profile.
- To show listings, process applications, and enable messaging.
- To unlock exact addresses only for accepted renters and hosts.
- To send service notifications and respond to support requests.
- To prevent fraud, enforce our rules, and improve the product.
What is shared
Hosts can see the profile and application details of renters who contact them. Renters can see public host profiles and listing information. Exact addresses are stored separately and are shared only with the host, the accepted renter, and authorized trust-and-safety staff. We use service providers for authentication, hosting, storage, messaging, analytics, and identity verification.
Retention and deletion
We retain account and marketplace records while needed to provide the service, resolve disputes, prevent fraud, and meet legal obligations. You can delete your account from Settings in the app. Some records may be retained where required by law or for legitimate safety purposes.
Your choices and rights
You can edit your profile, control notification categories, and delete your account in the app. Depending on where you live, you may have additional rights under US state privacy laws or Canadian privacy laws, including access, correction, deletion, or appeal rights. Contact us to make a request.
Children
Sublet is not intended for anyone under 18. We do not knowingly collect personal information from children.
Contact
Questions or requests: hello@subletmarketplace.com.
This policy should be reviewed by qualified counsel and updated as the product, service providers, and launch markets evolve.